Planning a holiday should be an enjoyable and worry-free experience. When you find the perfect holiday house or apartment, you want to be confident that you are booking through a trustworthy agency, that the payment details are correct and that your holiday will be everything you have imagined.
Due to the increasing number of online scams, fraudulent messages and attempts to misuse personal information during online bookings, it is important to understand how the booking process works and what to look out for.
At Adria Villas, we want our guests to feel safe from the very first enquiry. That is why we have prepared some important information to help you recognise genuine communication from us and avoid potential online scams.
1. How does a genuine booking with Adria Villas work?
Every booking with Adria Villas follows a clearly defined and transparent procedure.
Once you decide to book your chosen holiday property, we first prepare and send you an official offer. It clearly includes all the important information:
-
The name and contact details of the Adria Villas agency,
-
Details of the selected holiday property,
-
The dates of your stay,
-
The number of guests,
-
The total accommodation price,
-
The amount of the advance payment,
-
The payment deadline and payment method,
-
The bank details for the transfer.
Before making any payment, you therefore have all the necessary information about your booking and the payment recipient.
Important: At Adria Villas, we never request payment solely through an unexpected message containing a link, without first sending an official offer with clear booking and payment details.
2. How does the payment process work?
The payment conditions at Adria Villas are clear and transparent and are always specified in the official offer.
An advance payment is generally required at the time of booking, while the remaining balance must be paid before arrival. The exact deadline for the final payment is agreed upon when the booking is made and stated in the booking confirmation.
For last-minute bookings, full payment is required to confirm the reservation.
For some holiday properties, it is also possible to pay the remaining balance in cash upon arrival, provided this has been agreed in advance and specified in the offer.
All payments by bank transfer are made to the official Adria Villas bank account, the details of which are always provided in our official offer. Where credit card payment is available, the payment instructions are provided separately in the official booking documentation.
Important: Always follow the payment conditions stated in your official offer. Never use unexpected payment links or bank details received in suspicious messages.
3. Adria Villas bank details always remain the same
This is one of the most important security rules to remember.
For bank transfers, we always use the same official Adria Villas bank account details. Payments are made by standard bank transfer to the account specified in our official offer.
Where credit card payments are available, they must only be made using the official payment method provided by Adria Villas.
We never change our bank details solely through WhatsApp messages, SMS messages or unexpected emails.
If you receive a message informing you that our bank details have changed, that you need to transfer money to another account or that you must use a new payment link, please be particularly cautious.
Before making any bank transfer, contact us using our official contact details to verify whether the message is genuine.
4. Warning! How to recognise fraudulent messages and online scams
Online scammers often try to exploit the trust of guests who have already made a booking and are looking forward to their upcoming holiday.
You may receive an email, SMS or WhatsApp message from an unknown sender informing you that:
-
You must pay the outstanding amount immediately, otherwise your booking will be cancelled;
-
You must reconfirm your booking using an attached link;
-
Your payment was unsuccessful and you need to enter your details again;
-
The bank details for the transfer have changed;
-
You must make the payment through another website or an unfamiliar payment system;
-
You must enter your bank card details to keep your booking.
Such messages may look very convincing. They may even contain the name of your holiday property, your arrival date or other information related to your booking.
However, this does not mean that the message is genuine or that it was sent by Adria Villas.
Adria Villas does not send unexpected requests for immediate payment through suspicious links or pressure guests into making payments by threatening automatic cancellation of their bookings.
If you receive such a message, do not click on any links, enter your bank card details or make a payment based on the instructions provided in the message.
5. What should you do if you receive a suspicious message?
If you are unsure whether a message is genuine, we recommend following these steps:
-
Do not click on links. Do not open suspicious links or download attachments from unexpected messages.
-
Do not make any payments. First verify whether the payment request genuinely comes from Adria Villas.
-
Do not accept changes to bank details. Always use the payment details provided in the official offer and verify any proposed changes directly with us.
-
Contact us directly. Use the contact details published on our official website, www.adriavillas.eu, rather than any phone number or link included in a suspicious message.
-
Forward the message to us for verification. We will be able to check whether it is genuine and advise you on how to proceed.
If you have already clicked on a suspicious link or shared your banking details, contact your bank as soon as possible.
6. Can Adria Villas contact guests via WhatsApp or SMS?
We communicate with our guests through various channels, including email and other agreed communication channels.
However, it is important to distinguish between ordinary booking-related messages and unexpected payment requests.
All payment information, including the amount, deadline and recipient, is always specified in the official offer or invoice.
If you receive a WhatsApp message, SMS or email containing new payment requests, different bank details or an unfamiliar payment link, always contact us directly before making any payment.
7. Book with confidence – trust and transparency come first
At Adria Villas, we believe that an enjoyable holiday begins with the booking process.
That is why we are committed to providing clear information, transparent offers and agreed payment conditions. Our goal is to ensure that every guest knows exactly what they are booking, how much they will pay, when each payment is due and to whom the money is being transferred.
Whether you book directly through our website or through one of our partner booking platforms, we recommend that you always verify the authenticity of any communication and follow the security advice outlined above.
If you have any questions or concerns regarding your booking or a payment request you have received, please contact us. We will be happy to verify all the necessary information for you.
Your safety, trust and worry-free holiday are important to us.
The Adria Villas Team
